Experience
🎧 Spotify | New YORK, NY | 2020–2024 (4 yrs)
Senior Product Designer, Design Manager, and Product Area Design Lead
Designed payment capabilities for the first paid tool in Spotify for Artists: Marquee. Marquee is a native ad format generating over $1M USD in monthly revenue as of October 2023 (+100% YoY). Scaled access to five international markets, accounting for tax compliance in each new country.
Designed the MVP for pay-outs in Spotify for Artists. This marked the first time artists could directly access earnings from ticket sales for digital fan experiences.
Managed three product and service designers. Led design for a product area of five agile teams focused on payments, organization management, and reliable data for Spotify creators of both music and podcasts.
Facilitated retrospectives, critiques, and collaborative working sessions for a 10-person design team. Supported hiring and team health initiatives.
📖 Audible | Newark, NJ | 2018–2019 (1 yr, 4 mos)
Senior UX Designer
Redesigned all core payment flows for Audible’s international markets for PSD2. PSD2 is EU legislation which requires merchants to use multi-factor authentication.
Led design on Audible for Business. Collaborated with business leads and conducted user research to inform a business model pivot. Led two other designers in creating a long-term vision prototype to present to executive leadership.
🍽 Plated | New York, NY | 2014–2018 (4 yrs)
Principal Product Designer
Led design during a business model shift from à la carte to recurring subscription. Partnered with leadership and leveraged a customer advisory board to execute an experience overhaul. The redesign led to massive improvements in customer retention and utilization rates.
📱 Joe Zeff Design | Montclair, NJ | 2012–2014 (1 yr, 10 mos)
App Designer
Designed web and mobile apps for the NFL, Food Network, Fast Company, AARP, National Geographic, Sundance filmmakers, and others.
🍊 Orange Element Design | Baltimore, MD | 2012 (4 mos)
Design Intern
Created digital and print pieces for pitches and retained clients, wrote blog posts, researched and pulled assets to inform visual direction.
Education
🦀 Maryland Institute College of Art (MICA) | Baltimore, MD
BFA in Graphic Design
Concentrations in Photography and Book Arts
🇦🇪 Zayed University | Dubai, UAE
MICA in Dubai Summer Intensive
Four-week design honors course consisting of a cultural immersion and partnership with Zayed students
Awards & Honors
Bloomberg Beta’s Future Founders — 2017
Winifred M. Gordon ’28 International Programs Award — 2009
MICA Academic Honors Scholarship — 2008–2012
MICA Trustee Scholarship — 2008–2012
Proficiencies
🛠 Tools
Figma, FigJam, Mural, Miro, Principle, ProtoPie, Loom, UserTesting.com, JIRA, Github, Coda, Asana, Sketch, Zoom, Adobe Creative Suite, Google Workspace, Microsoft Office
💪 Skills
Research, accessibility, usability, visual design, service design, hiring, career development, mentorship, strategy and vision, presentations, storytelling, design sprints, workshop facilitation, design systems, flow diagrams, prototyping, journey maps, HTML/CSS, UX writing, agile methods
Reality TV, my corgis, rock collecting, word puzzles, beaches, carbs, the Milwaukee Bucks
Fun 🎉
You may also download a copy of my resume as a PDF, formatted for print on letter paper.